For us quality is a number that is measured,
not a slogan that is raised.
Our quality management system governs every stage of the work — from selecting a security officer to the report that reaches our client — and is reviewed by quarterly internal and annual external audit.
Our commitments.
COMMITMENTSNo officer reaches a client site before completing the full qualification programme and background screening — without exception.
Every operational process is governed by a written, approved procedure that is trained on and whose adherence is measured.
Performance indicators for every site, reviewed monthly with the client — numbers drive the decision, not impressions.
Any deviation from standard is analysed to its root cause and its gap closed within a defined, documented period.
Quarterly internal audit and annual external audit to keep accreditations valid.
What we measure every month.
Target indicators measured monthly and reviewed with the client within the periodic performance report.
The continuous improvement cycle.
Define standards and performance indicators for every site and contract.
Field operation according to documented, approved procedures.
Field audit and monthly review of indicators with the client.
Treat deviations and update procedures and training.